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              Free Anniversary Giveaway

              We're giving away our mini-guides for business and personal relationship improvement. Click the image below

              25th anniversary giveaway. Click for more

              Recent Additions

              Popular Workplace Topics

              We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

              Build Your Communication, Conflict, and Speaking Skills

              Conflict Prevention In The Workplace: Using Cooperative Communication (The Book) (Details)

              THE book on reducing conflict in your life

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


              An innovative book teaches you how to prevent the unnecessary conflict you have at work (and at home). Easy to learn techniques to create better working relationships, by looking at, and modifying how you communicate with others. About a 100 pages, and best yet is the techniques are easy to learn!Visit our store for more options

              Influencing Your Boss: Getting Heard (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


              Visit our store for more options

              Using Your Head To Manage Conflict: Take Control Of Conflict Situations (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


              Visit our store for more options

              What You Need To Know About "Conversational Cons" (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


              Visit our store for more options

              Learn To Fight Fair To Improve Your Relationships (Details)

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


              Visit our store for more options

              Imperfect Phrases For Relationships: 101 Things You Should Never Say To Someone Important To You... And What To Say Instead (Book) (Details)

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


              Also Available at Amazon.com. Click here to go there now

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              About Company

              Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

              About

              Robert Bacal

              About The Company
              About Our Seminars & Services
              About Our Websites
              Privacy Policy

              Our Related Websites

              Building Bridges Between Home And School For Educators
              Just for teachers, administrators and school staff

              Angry Customer Guides and Defusing Techniques
              Hundreds of tips and techniques for dealing with nasty people.

              Customer Service In Government

              A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

              Bacal & Associates Store
              Free and paid guides, books, and documents on business, management and more.

              We Believe

              • Training sessions should ALWAYS be customized to fit YOUR context.
              • Our role is to make you self-sufficient and self-sustaining.
              • Fees should be reasonable, fair, and flexible to fit different budgets.
              • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

              Get in Touch

              • Phone:
                (613) 764-0241
              • Email: [email protected]
              • Address:

              • Bacal & Associates
              • 722 St. Isidore Rd.
              • Casselman
              • Ontario
              • Canada, K0A 1M0





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