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              Free Anniversary Giveaway

              We're giving away our mini-guides for business and personal relationship improvement. Click the image below

              25th anniversary giveaway. Click for more

              Recent Additions

              Popular Workplace Topics

              We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

              Improve Your Customer Service Skills And Learn To Calm Down And Work With Even The Most Difficult Customers

              If It Wasn't For The Customers I'd Really Like This Job (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


              Also Available at Amazon.com. Click here to go there now

              This is a must have if you interact with customers, and face upset, angry, nasty, and insulting customers. Learn all the techniques to shut down customer abuse, save time, stay in control and maintain a professional demeanor. Hefty and packed with practical techniques you can use today.

              Defusing Hostile Customers Workbook For The Public Sector (Details)

              Isn't your career worth $9.95?

              Due to the format of this workbook it is not avaliable for the kindle or in ebook format.

              Get The Printed Version At Amazon

              The heavyweight in its field, and a complete seminar in a book, this workbook not only gives you the skills to deal with the toughest customers, but provides learning exercises so you can actually learn on YOUR job. Written for government employees, but applies to any industry.
              It's so usefu, it's been purchased in bulk by Parks Canada, City of Aspen, St. Albert, Alberta Canada and many more.

              Defusing Hostility Job Aid/LearnBytes (Details)

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


              At the request of a seminar client we created this summary of the major techniques one can use to deal effectively with angry, difficult and frustrated clients. Keep a copy by your work station, or if you are a manager, get a copy for each staff member who deals with customers. Bulk pricing available.

              Perfect Phrases For Customer Service (Details)

              Published By McGraw-Hill and Available From Most Bookstores
              Order Your Copies From Amazon.

              Kindle version, can be read on almost any device from computer to Kindle

              Or Get It On The Kindle (coming soon)


              A remarkable book, with a bit of a deceiving title. Yes, there's 100 phrases for customer service, but actually, it covers many situations you may face in dealing with customers, and not only teaches you what to say and do, but explains why. Helps you get rid of ineffective ways of dealing with customers. Best yet, it's portable, and it's usually available in PRINT for less than $10. 00 making it affordable by anyone. Be sure to read the positive reviews on amazon if you want a sense of how darned good this book is.

               

               

              About Company

              Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

              About

              Robert Bacal

              About The Company
              About Our Seminars & Services
              About Our Websites
              Privacy Policy

              Our Related Websites

              Building Bridges Between Home And School For Educators
              Just for teachers, administrators and school staff

              Angry Customer Guides and Defusing Techniques
              Hundreds of tips and techniques for dealing with nasty people.

              Customer Service In Government

              A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

              Bacal & Associates Store
              Free and paid guides, books, and documents on business, management and more.

              We Believe

              • Training sessions should ALWAYS be customized to fit YOUR context.
              • Our role is to make you self-sufficient and self-sustaining.
              • Fees should be reasonable, fair, and flexible to fit different budgets.
              • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

              Get in Touch

              • Phone:
                (613) 764-0241
              • Email: [email protected]
              • Address:

              • Bacal & Associates
              • 722 St. Isidore Rd.
              • Casselman
              • Ontario
              • Canada, K0A 1M0





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