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              Free Anniversary Giveaway

              We're giving away our mini-guides for business and personal relationship improvement. Click the image below

              25th anniversary giveaway. Click for more

              Recent Additions

              Popular Workplace Topics

              We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

              Leadership, Management and Employee Reviews

              The Responsive Manager & Leader (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


              Visit our store for more options

              Harnessing The Power Of Delegation (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


              Visit our store for more options

              The Strategic Planning Mini-Guide: An Integrated Strategic Planning Model PLUS Making Your Strategic Plan A Living, Relevant Influence (Details)

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


              Visit our store for more options

               

              Performance Appraisal For Managers Mini-Guide (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (not yet available)


              If you are looking for a quick overview of how to get the most from performance appraisals, and how you can use an overall performance management strategy to build employee engagement, grab this mini-guide.

              Performance Planning For Managers (Goal Setting) Mini-Guide (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


              If you want to take the pain and discomfort out of performance appraisals, you start with negotiating goals and objectives up front. Doing so keeps employees focused and improves employee engagement. We walk you through this essential bedrock step of performance management in less than 30 minutes.Visit our store for more options

              Diagnosing Employee Performance Planning Mini-Guide (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


              When employee performance problems occur, managers tend to do an inadequate analysis to understand WHY the problem occurred in the first place, often missing the factors that are contributing to the problem. It's absolutely critical to diagnose performance problems, so they can be fixed once and for all, so everybody wins. That's what this helpcard is about.

              You'll be surprised at the finding that most causes of performance problems don't come from the "personality" or "attitude" of the employee, but lie in other areas that are more easily fixed

              Using Progressive Discipline To Improve Employee Performance (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


              Progressive discipline isn't about punishment, even though we often think of discipline as something negative. It's all about helping employees improve their work performance in situations where other methods have not yielded satisfactory results. But it has to be done properly if it's not going to have the opposite effect. In this helpcard you'll find everything you need to know about using this technique in a win-win way.

              The Performance Management Master Checklist (Details)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


              Maps out the steps of the performance management process from performance planning to the performance review meeting. Formatted in a checklist format so managers can check off tasks as the are completed.Do all the steps and improve employee engagement and performance. Skips some and you should abolish your employee reviews!

              Based on our best selling book - Performance Management - A Briefcase Book, the process outlined is integrated with strategic planning and stresses managers as being helpers and partners in performance improvement.

              The Busy Learner's Kit For Making Performance Management & Appraisal VALUABLE - Walking The Path Together (Details)

              Isn't your career worth $9.95?

              In Print From Amazon

              We've taken all our mini-tools for performance appraisal and managing performance, added some 65 additional tips, and expert advice, and pulled it all together in this 52 page full color book. Banish the agony of performance appraisals, by working cooperatively in setting goals, communicating, and reviewing. The power of properly executed performance management is immense.Visit our store for more options

               

               

              About Company

              Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

              About

              Robert Bacal

              About The Company
              About Our Seminars & Services
              About Our Websites
              Privacy Policy

              Our Related Websites

              Building Bridges Between Home And School For Educators
              Just for teachers, administrators and school staff

              Angry Customer Guides and Defusing Techniques
              Hundreds of tips and techniques for dealing with nasty people.

              Customer Service In Government

              A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

              Bacal & Associates Store
              Free and paid guides, books, and documents on business, management and more.

              We Believe

              • Training sessions should ALWAYS be customized to fit YOUR context.
              • Our role is to make you self-sufficient and self-sustaining.
              • Fees should be reasonable, fair, and flexible to fit different budgets.
              • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

              Get in Touch

              • Phone:
                (613) 764-0241
              • Email: [email protected]
              • Address:

              • Bacal & Associates
              • 722 St. Isidore Rd.
              • Casselman
              • Ontario
              • Canada, K0A 1M0





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