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              Free Anniversary Giveaway

              We're giving away our mini-guides for business and personal relationship improvement. Click the image below

              25th anniversary giveaway. Click for more

              Recent Additions

              Popular Workplace Topics

              We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

              Helping Other People Learn: Training & Development Methods And Instructional Design

               

              Training Methods For Non-Trainers (Details...)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to Kindle
              Or Get It On The Kindle

              A straightforward mini guide for people who need to help others learn new skills and procedures and who have no training background. Anyone can do it! ideal for managers, business owners, or anyone helping employees learn.

              Using The Science Of Feedback To Help Others Learn (Details...)

              Kindle version, can be read on almost any device from computer to Kindle
              Get It On The Kindle


              Get It From Itunes

              Giving feedback to help someone learn is ESSENTIAL, research says. Here's a miniguide on how to use feedback effectively, and we're betting even grizzled training veterans will learn from it.

              Mini-Guide: Training Needs Analysis Step By Step (Details...)

              Isn't your career worth $9.95?

              Kindle version, can be read on almost any device from computer to Kindle
              Or Get It On The Kindle

              One of our most popular mini-guides, it helps you make the connection between training ACTIVITIES and business outcomes. After all, identifying what people need to learn to succeed on the job is necessary to get a return on investment for training.

               

               

              About Company

              Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

              About

              Robert Bacal

              About The Company
              About Our Seminars & Services
              About Our Websites
              Privacy Policy

              Our Related Websites

              Building Bridges Between Home And School For Educators
              Just for teachers, administrators and school staff

              Angry Customer Guides and Defusing Techniques
              Hundreds of tips and techniques for dealing with nasty people.

              Customer Service In Government

              A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

              Bacal & Associates Store
              Free and paid guides, books, and documents on business, management and more.

              We Believe

              • Training sessions should ALWAYS be customized to fit YOUR context.
              • Our role is to make you self-sufficient and self-sustaining.
              • Fees should be reasonable, fair, and flexible to fit different budgets.
              • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

              Get in Touch

              • Phone:
                (613) 764-0241
              • Email: [email protected]
              • Address:

              • Bacal & Associates
              • 722 St. Isidore Rd.
              • Casselman
              • Ontario
              • Canada, K0A 1M0





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